Network Managed Services

Managing a network can be challenging and complex. We always assume the network will work correctly, connecting our staff to our applications, each other, and our partners. Without specialist management, networks can perform poorly, fail completely, and allow unauthorised access to a company’s confidential information. This can be costly and exhaust your time and resources.

Your network is the foundation of your IT world

OHMP ANIMATION

It is as fundamental a utility to your business as power and water, and as important as the lock on your front door. It is the thing that allows you to communicate with your staff, your clients, your partners, and your suppliers. A network can come in many forms, whether it be the wired and wireless network in your office, the network in your data centre or the network that connects you to your cloud-based applications.

Your network is the foundation of your IT world

It’s as fundamental a utility to your business as power and water. It’s as important as the lock on your front door. It’s the thing that allows you to communicate with your staff, clients, partners and suppliers. A network can come in many forms, whether it’s the wired and wireless network in your office, the network in your data centre, or the network that connects you to your cloud-based applications.

We monitor and run your data network on a day-to-day basis, with agreed deliverables and service metrics. Applying industry best practice we give you a robust, reliable and deterministic network, managed by a responsive, pro-active and skilled team of Opticore engineers. There are three components to the Network Managed Service.

Our People
Pro-active monitoring by the team of highly skilled and qualified network engineers in our Network Operations Centre (NOC).
Our Platform
Monitoring through our bespoke Opticore Hosted Management Platform (OHMP), maintained and updated by our NOC team.
Our Process
Opticore’s service delivery team follow the best practice principles of the ITIL library to ensure that we offer the excellent service to our clients.

What does our Network Managed Service do?

We monitor and run your data network daily with agreed deliverables and service metrics. Applying industry best practices, we give you a robust, reliable and deterministic network managed by a responsive, proactive and skilled team of Opticore engineers. There are three components to the Network Managed Service.

Our People
Pro-active monitoring by the team of highly skilled and qualified network engineers in our Network Operations Centre (NOC).

Our Platform
Monitoring through our bespoke Opticore Hosted Management Platform (OHMP), maintained and updated by our NOC team.

Our Process
Opticore’s service delivery team follow the best practice principles of the ITIL library to ensure that we offer the excellent service to our clients.

Our People

Our frontline engineers in the NOC are supported by our extensive pool of specialist engineers throughout the business.

We pride ourselves on our people, who are carefully selected to ensure that they are both highly experienced specialists in their respective disciplines. They offer an effective understanding of your business's imperatives and platforms.

We're confident there isn't a technical issue we cannot deal with.

Our People

With the Network Managed Service, our engineers are your engineers.

Within our team are several highly skilled CCIE and CCNP-certified engineers. Our pool has engineers accredited with all the relevant network technologies, such as Palo Alto, AWS, and Azure.

As we've mentioned before, we're proud of our people and the work they do. We strive to have the best talent at Opticore but more importantly, we develop the best talent.

Our Platform

Our bespoke Opticore Hosted Management Platform (OHMP) provides best-practice monitoring of your network and can be tuned to meet your business priorities.

With innovating and pioneering capabilities and functions, the latest version of OHMP is our most advanced yet.

Our mission is connecting people and moving data across global corporate networks securely. As an ISO 27001 certified organisation, security is embedded in the functionality of the platform and the service we provide.

Our Platform

The OHMP tool functions seamlessly alongside your daily operations with 24/7 support from our NOC team.

What are the key components of OHMP?

Observability
Monitoring & Alerting
Inventory Management
Logging
Secure Remote Access
Reporting
Network Automation
Network Flow Visibility

Our Process

Our business practices have been developed over the past 30 years with a continued desire to provide exemplary services.

Incorporating practices in line with the ITIL Library ensures we can systematically align our services with the needs of our clients.

We understand the importance of utilising up-to-date methodologies as technological advancements are rapidly evolving.

Our Process

In many ways an Opticore Managed Service is like an insurance policy, but with lots of other bells and whistles.

As with other insurance policies, the measure of the supplier is how they deal with an incident when it occurs.

This chart summarises the steps we will take should a service affecting incident occur.

Our People

Our frontline engineers in the NOC are supported by our extensive pool of specialist engineers throughout the business.

We pride ourselves on our people who are carefully selected to ensure that they are both highly experienced specialists in their respective disciplines, and also effective in understanding the business imperatives and platforms of their clients.

We’re confident there isn’t a technical issue we cannot deal with.

Our People

With the Network Managed Service, our engineers, are your engineers.

Within our team we have several highly skilled CCIE and CCNP certified engineers and throughout our pool we have engineers that are accredited with all the relevant network technologies such as Palo Alto, AWS and Azure.

As we’ve mentioned before, we are proud of our people and the work they do. We strive to have the best talent at Opticore but more importantly, we develop the best talent here at Opticore.