Your network is the foundation of your IT world
It’s as fundamental a utility to your business as power and water. It’s as important as the lock on your front door. It’s the thing that allows you to communicate with your staff, clients, partners and suppliers. A network can come in many forms, whether it’s the wired and wireless network in your office, the network in your data centre, or the network that connects you to your cloud-based applications.
Managing a network can be challenging and complex. We always assume the network will work correctly, connecting our staff to our applications, each other, and our partners. Without specialist management, networks can perform poorly, fail completely, and allow unauthorised access to a company’s confidential information. This can be costly and exhaust your time and resources.
What does our Network Managed Service do?
We monitor and run your data network daily with agreed deliverables and service metrics. Applying industry best practices, we give you a robust, reliable and deterministic network managed by a responsive, proactive and skilled team of Opticore engineers. There are three components to the Network Managed Service.
Pro-active monitoring by the team of highly skilled and qualified network engineers in our Network Operations Centre (NOC).
Monitoring through our bespoke Opticore Hosted Management Platform (OHMP), maintained and updated by our NOC team.
Opticore’s service delivery team follow the best practice principles of the ITIL library to ensure that we offer the excellent service to our clients.
Our frontline engineers in the NOC are supported by our extensive pool of specialist engineers throughout the business.
We pride ourselves on our people who are carefully selected to ensure that they are both highly experienced specialists in their respective disciplines, and also effective in understanding the business imperatives and platforms of their clients.
We’re confident there isn’t a technical issue we cannot deal with.
With the Network Managed Service, our engineers, are your engineers.
Within our team we have several highly skilled CCIE and CCNP certified engineers and throughout our pool we have engineers that are accredited with all the relevant network technologies such as Palo Alto, AWS and Azure.
As we’ve mentioned before, we are proud of our people and the work they do. We strive to have the best talent at Opticore but more importantly, we develop the best talent here at Opticore.